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How can I place order?
You can place order online at uCanHealth.com through our SECURED web
ordering system. Simply select the items of interest, put them in your
shopping cart, check out the items with your payment following the
instruction. Or you can call us toll free at 1-866-880-8226.
All the prices and fees are in US currency.
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How long will my items
stay in my shopping cart?
Sometimes, you may want to take more time to make your purchase decision for
the items in your shopping cart before moving forward to
check them out. The items will stay in your cart for about 24 hours and will
be removed afterwards. You can continue your order process with the items in
your shopping cart within 24 hours after the selection.
If you make your final decision after the 24
hour period, you have to re-select these items from product detail pages.
Therefore, it is a good idea to book mark the product detail pages or email
the pages to yourself for later use.
The items stay in your shopping cart for only
24 hours in case someone else may want the same deals at the same time
since:
- Our inventory may change sometimes. We can
not guaranty that the items selected will be still available for immediate
delivery after the 24 hour period.
- The product prices may change from time to
time depending on promotions. We can not guaranty that the items selected
will be still available at the same prices after the 24 hour period.
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How will my order be
confirmed?
The receipt of your order will be acknowledged by an automated email with
order reference number and electronic transaction number. There is a link in
the email directing you to your order details of track
order page where you can monitor the status of your order. From the
track order page, you will know when your order was received, when the
payment was received and when the order was shipped out. You can view your
invoice from that page.
You can also login that page using the order
reference number and the same email address provided with the
purchase.
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Is shipping and handling free?
We do NOT charge any handling fee for
regular ground delivery. As
you know, shipping cost is based on the shipping distance, and the weight and dimensions (length, width
and depth) of the package charged by shipping carrier. We use both of UPS
and FedEx, which ever faster and cheaper, as our carriers for domestic and
international shipping.
However, at uCan Health, shipping is
FREE for orders above $50 delivered in the
continental US with regular ground shipping.
Faster shipping is available at extra cost for shipping and handling. Shipping options in US include:
- Regular Ground Mail for Orders Above $50 (2 - 7
business days) - Free of Charge (you may save up to $50 for shipping).
- Regular Ground Mail for Orders Bellow $50 (5 - 7
business days) - $15.00.
We pay the rest (you may save up to $10 for shipping).
- Second Day Mail (1 - 2 business days) - $79.95 to
$129.95 depending on the size and weight of the item.
- Overnight Mail - $129.95 to $219.95
depending on the size and weight of the item.
Second day and overnight delivery options may
not be available for some items that are oversized and / or too heavy.
We may choose US Postal priority or express mails for expedited shipment to
save shipping cost, but the delivery time may not be guaranteed. Please contact our customer service for details. For expedited delivery of
in-stock items, purchase order should be received before 2:00 PM pacific
time for same day order process. Some products are shipped from warehouse in
East Coast. Therefore the deadline for shipment of such products is 2:00 PM
eastern time. Please call us to ensure same day shipment for urgent orders.
Regular Ground Mail to Non-continental US territories
(such as Alaska, Hawaii and other islands) - $25.00 flat fee for most
lightweight item but cost for heavy items will be estimated by the carries. Cost for
shipping to military bases (APO) will also be estimated by the carriers available
for delivering to the locations.
International shipping is available for
many items within certain weight and size limits unless you have a mail
forwarding service within the USA. Please contact us for availability,
shipping cost and payment process. Shipping usually takes about 7 business
days. International customers will be responsible
for customs duty or other taxes that may apply.
How do you handle international shipping?
If you need items shipped internationally, it's easy -- Here's how it
works:
- Register with Access USA at myus.com
and receive a US shipping address.
- Now you will be able to shop at uCanHealth.com using your new address.
- Access USA will forward your items to you anywhere in the world.
Access USA is the leader in package and mail forwarding. They receive
packages on behalf of our customers and then consolidate the merchandise,
repack, and ship it to our customers overseas. Access USA also prepares
all of the necessary customs paperwork for each shipment.
Important note - if you do not have a US credit card you will have to
pay through Access USA's Personal Shopper service or you have to wire
the fund to us. We will ship out your order after receiving the payment.
You will be responsible for customs duty or other taxes that may apply.
How long does it take to receive my order?
The lead time varies with products. For most of the products, we can send the items from our
10 warehouses throughout the country which ever close to you. Generally speaking, after payment is received, it usually takes 3-7 business days, depending on the distance between our closest warehouse and your address, for the
ordered products to arrive by regular ground shipping. The length of time is determined by UPS, FedEx, DHL, US Postal or Truck Delivery Company (the carriers that we use).
In addition, payment method will influence order processing time. We accept all major credit cards, personal check,
business check, money order and cashier check. Usually pay by credit card takes the shortest processing time. Your orders can be shipped out within 24 hours
for items in stock (please contact us for availability of products if your
order is urgent).
Pay by personal or business checks may take as long as 10 business days for the fund to be transferred between the banks
after the check is deposited. The order will be
shipped out immediately after we receive the confirmation that the fund transfer from your checking account is authorized.
Pay by money order or cashier check (you will get detailed instruction when you select to make payment this way) may take 24 hour processing time after we receive them. Therefore, pay by personal check, or pay by money order or cashier check through mail may delay the process by up to 2 weeks in the U.S. due to the fund transfer
plus mailing time. We're sorry
for the inconvenience. Your understanding is highly appreciated.
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Do you accept product
return? Can
I get refund if I don't like the products?
Yes, we accept return for most of the
products, if the product is unused, in original package and in resalable
condition.
However, for hygienic reasons, bathroom related products and mattresses are NOT refundable
once the package is opened. To facilitate a return, please
request a Return Authorization number from our customer service department
by email (return@ucanhealth.com)
from
the same email address provided during purchase within 30
days after
receiving the product. In your
email, please provide your order reference number which was emailed to you
when the order was placed. We will provide you with a
Return Authorization number also by email. You need to write down
this number on the shipping address. This number is required for refund to be granted.
Refunds are given if the returned product is in the same condition as when
it was received and is in the original packaging.
Refund will not be granted for returned item in a package other than the
original one. You are responsible for the original delivery costs and the return shipping expense.
A restocking fee will be applied. The fee will be 25% of the price of the item (as purchased). Tax will be fully
refunded.
Some products are available through special
orders, which means that they are
manufactured specifically for you after you place order. These products are
not refundable. Please contact us if you have any questions about the
products before you place order.
All of our products will be covered by
manufacturer's warranty. The warranty information can be found in the
shipping package. Please read it carefully and follow the process properly
to get the warranty program for your item initialized.
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How about canceling an order?
You can cancel an order before the item is received. If the order is
cancelled before the item is shipped out, you will get complete refund of
your purchase. However, you will be responsible for the
shipping costs and a restocking fee which is 25% of the item price (as
purchased) will be applied, if (1) the order is cancelled after the item is shipped
out. You
need to get a Return Authorization Number to ship it back to us; (2) if the order is returned due to inaccurate
/ incomplete / invalid / undeliverable address provided when you placed the order and you
determine to cancel the order.
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How about re-delivering an order due to address
error?
Please check your shipping address carefully when you place the
order. Only physical address is accepted. UPS and FedEx will NOT deliver to
PO Box. Inaccurate / incomplete / invalid address may result in delay and
extra cost. You will be responsible for the possible fees for return and
re-delivery that the shipping carrier may charge.
Please also provide valid contact information such as telephone number
and email address since the shipping carrier may need to contact you to
schedule delivery. Invalid information may also result in process delay.
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How long will it take to received to receive refund
for returned product?
The whole process from product return to credit appearing in your credit
card account may take about a billing cycle or more due to the multiple
steps in the process. You will receive an email from uCan Health notifying
the credit issued from our side. Then it may take several days for the
credit card processing system and your credit card company to get the credit
back to your account, depending on how quickly the system handles this. It
is recommended that you make your regular credit card bill payment by the
due date to avoid any financial charges or late fees by your credit card
company.
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Can I get shipping
cost reimbursed for returned order?
If you are returning an item that is shipped in error by us, we will reimburse you the delivery costs and the cost to ship the product back to us. Be sure to call first and obtain a Return Authorization number to facilitate the process.
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What should I do if my
order arrives damaged or with missing parts?
If your product arrives damaged, you must refuse delivery or have driver sign a damage statement.
If you found shipping damage after delivery, you need to email us at
return@ucanhealth.com within 3
days after receiving the product so that we can initiate damage
claim to the shipping carrier. Otherwise, you will be responsible for the costs of repair.
If you found that some parts are missing after delivery, please contact
our customer service by phone 1-866-880-8226 or by email
service@ucanhealth.com within 3 days after receiving the product for replacement.
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What payment methods are accepted?
We accept Visa, Mastercard, American Express and Discover cards for payment. Your card
information will be transferred safely via our secure server, which encrypts all submitted information.
You can also pay with a cashier check, money order or government / business checks in U.S. dollars as payment.
Select the right method when you enter your information to check out from
your shopping cart. Once you have fully submitted your order, you will be
provided with detailed instruction including your order summary and check
mailing address. Just print out the instruction and mail it together with
your cashier check, money order or personal check to the address on
it.
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Is it safe to purchase from uCanHealth.com?
We guarantee that every transaction you make at uCanHealth.com will be 100% safe thanks to encryption technology. Your personal information, including your credit card number, are protected from fraudulent use.
Note: In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Do I need to pay sales taxes?
There is no sales tax on any items sold except for residents of California
and Washington states.
Sales tax can be reimbursed for residents that have a prescription for the ordered product.
Simply send us:
- a copy of the invoice
(which can be downloaded and printed out from our website),
- a copy of the prescription with the
name, address and telephone number of the patient, and
- a photo copy of your Medicare or Medical
card.
to our address.
We will either credit the amount of tax charged back to your credit card or
send you a check with the same amount to the shipping address on our record.
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Are you guys going to sell my name to some mailing list?
No! We will not give, sell, or distribute your name to anyone!! We won't even use your name in our own mailing list unless you specifically go to our home page, or the prizes page and sign up for our mailing list.
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